The North Carolina Office of Medicaid Management Information System Services (OMMISS) has prepared this survey to identify the provider community’s current access to systems, types of claims and support requirements, and satisfaction levels with the current Medicaid system or other North Carolina Department of Health and Human Services (NC DHHS) solutions.
The NCLeads system will replace the State’s current Medicaid (Division of Medical Assistance), POMCS (Division of Public Health) and IPRS (Division of Mental Health, Developmental Disabilities, and Substance Abuse Services) systems and also provide a new online solution for the Division of Facility Services.
DHHS is excited about the opportunities the new system presents for improving services to providers who participate in programs that use these systems. The responses to this survey will be used as input into the new system development process as well as a means to improve the education and communication about the NCLeads provider solutions.
1:
Please select a provider service type.
2:
What is the number of providers that you represent?
3:
What is the number of staff that currently uses or accesses any Medicaid, mental health, public health, or facility services information, (e.g., claims submissions, recipient eligibility, pharmacy, AVRS, EVS, prior approval, documentation and research, facility licensure, provider enrollment and changes, technical inferaces) that might use internet access if made available in the new system?
4:
What type of access do you have to the Internet?
5:
Is Internet access available to billing, payment, collection and other staff?
6:
What percentage of all Medicaid claims is submitted via paper?
7:
What percentage of all Medicaid claims is submitted over the Internet?
8:
What percentage of all Medicaid claims submitted electronically includes File Transfer Protocols(FTP)?
9:
Do you plan to implement new or additional Medicaid electronic claim submissions in the next year?
10:
Do you currently have or plan to use direct deposit/electronic funds transfer for remittance payments?
11:
What type of training session would you prefer to learn a new system?
12:
What level of technical support do you have for your information systems?
13:
Do you have your office's personal computers networked together?
14:
How would you rate your overall satisfaction with access and responses to the current Medicaid system?
15:
How would you rate your overall satisfaction with current electronic claims payment processing timeframes?
16:
How would you rate your overall satisfaction with current paper claims payment processing timeframes for all Medicaid, POMCS and IPRS Claims?
17:
Public Health Providers only. How would you rate your overall satisfaction with the current system?
18:
Mental Health Area Programs only. How would you rate your overall satisfaction with the current system?
19:
Division of Facility Services Providers only. How would you rate your overall satisfaction with the current system?
20:
Division of Facility Services Providers only. How would you rate the value of being able to renew and submit your licenses online?
Optional: Would you like to provide us with your Provider Name and address?
Please refer to this Web site for information, updates, and contact information related to the NCLeads system.
